Returns & Guarantee Policy, The Beauty Room: Health & Beauty

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Returns/Guarantee Policy

We understand that occasionally you may wish to return goods to us. Our 'no quibble' guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 14 days and we will issue a full refund for the price you paid for the item.

We will gladly exchange, replace or refund your purchase with the following exceptions:-

We cannot accept the return of a product if it has been opened. If an item has been opened we will only accept the return if the product is found to be faulty.
If you are returning an item because of error on our part, or because it's faulty, we will refund both the delivery charges incurred in sending the item to you and your costs in returning it to us.
If you are returning items other than as a result of errors on our part or product defects then you will be responsible for the original delivery charge and the return costs.

This does not affect your statutory rights as a consumer.

If you are returning all the items from your first online order for a full refund, this is only acceptable if the free gift is also returned.

Freepost returns address:

The Beauty Room
Freepost RRAT-BBXX-RKBY
The Skincare Sanctuary
57 Victoria Street
Windsor
Berkshire
SL4 1EH

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Returns/Guarantee Policy

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